Privacy Policy | Vita Health RCM

1. Introduction

At Vita Health RCM, we are committed to maintaining the trust and confidence of our visitors and clients. This Privacy Policy explains how we collect, use, and protect your personal information and Protected Health Information (PHI) when you visit our website or use our services.

2. Information We Collect

We collect different types of information depending on your interaction with us:

Personal Identifiable Information (PII): Name, email address, phone number, and practice name when you fill out forms (e.g., "Free Audit" or "Contact Us").
Technical Data: IP address, browser type, and operating system collected via cookies for website analytics.
Client Data: NPI numbers, Tax IDs, and practice management details required for billing services.

3. HIPAA & Protected Health Information (PHI)

                Commitment to HIPAA: We strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) of 1996. Any PHI shared with us for billing purposes is handled via secure, encrypted channels.
            

We do NOT store PHI on this public-facing website. All patient data transfer occurs through our secure SFTP servers or direct VPN connections to your Practice Management Software (PMS).

4. How We Use Your Data

We use your information solely for legitimate business purposes:

To provide the RCM services you requested (Medical Billing, Coding, AR Follow-up).
To communicate regarding service updates, audit results, or contract renewals.
To improve our website functionality and user experience.

We do not sell, trade, or rent your personal information to third parties.

5. Security Measures

We implement industry-standard security protocols to protect your data:

Encryption: All data in transit is encrypted using TLS 1.2+ protocols.
Access Control: Strict Role-Based Access Control (RBAC) ensures only authorized employees access specific data.
Physical Security: Our global delivery centers operate in bio-metric secured environments with 24/7 surveillance.

6. Cookies & Tracking

Our website uses cookies to analyze traffic and improve site performance. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the site.

7. Contact Our Data Privacy Officer

If you have questions about this policy or wish to exercise your data rights, please contact:

Compliance Dept - Vita Health RCM
30 N Gould St, Sheriden, WY
Email: Solutions@vitahealthrcm.com
Phone: (360) 779-2228